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Have a question, need support, or want to schedule a personalized demo? Fill out the form below or reach out directly.
Our team is ready to help you turn every guest into a regular.
Have a question, need support, or want to schedule a personalized demo? Fill out the form below or reach out directly. Our team is ready to help you turn every guest into a regular.
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FAQs
Frequently Asked Questions
What exactly does Vocafy do?
Vocafy is a voice and messaging service that enhances your restaurant’s guest experience. Using an AI-powered agent, Vocafy converses with guests, collects feedback, tracks preferences, and helps satisfied guests post five-star reviews. It empowers your team to deliver more personalized service with less effort, increasing guest loyalty, retention, and online visibility.
How is Vocafy different from other review or feedback tools?
Most tools only reach the person who made the reservation. Vocafy can connect with every guest privately, allowing managers to address feedback before it becomes public. Unlike third-party platforms, you own the guest profiles and data. This gives you control over the guest experience and your restaurant’s reputation.
Is it obvious to guests that they’re talking to AI?
Not necessarily. Vocafy’s virtual host sounds natural, friendly, and human-like. For transparency, it introduces itself as a virtual host, but most guests engage comfortably — often without realizing it's AI.
What kind of feedback does Vocafy collect?
Guests can share details about their meal, service, and experience. Vocafy captures both structured data (e.g., satisfaction scores, dietary notes) and open-ended feedback to help you personalize service and improve operations.
How long does a typical call take?
Most calls take less than a minute. The virtual host listens more than it talks — making the interaction quick, respectful of your guest's time, and highly informative.
What happens after a guest leaves feedback?
All feedback is added to the guest’s profile and shared with management via reports. Vocafy suggests a response, which you can approve and send by text from a unique number. Positive guests are invited to leave a public review.
Can I customize the questions or messages?
Yes. You can use Vocafy’s templates or fully customize the tone, questions, and flow to match your brand and goals.
How do I access guest data and feedback?
All transcripts and visit insights are securely stored and available via daily and monthly reports, and staff can ask the virtual host for info by guest, table, menu item, or server.
Who owns and manages the guest data?
You do. All data is securely stored, never shared or sold, and accessible only to authorized users. Vocafy may use anonymized data internally to improve its service but never for unrelated purposes.
How much does Vocafy cost?
Vocafy offers flexible monthly plans based on guest volume and features. You can get started with a free tier, and upgrade as you grow. Schedule a call for pricing details tailored to your restaurant.
How does Vocafy improve restaurant profitability?
Vocafy increases profitability through:
• More frequent return visits via personalization
• Smarter use of off-peak capacity with targeted promotions
• More five-star reviews to boost online visibility
• Feedback trends that help prioritize high-impact improvements
• Future capabilities for reservations, ordering, and mobile experiences
