Vocafy is a voice and messaging service that enhances your restaurant’s guest experience. Using an AI-powered agent, Vocafy converses with guests, collects feedback, tracks preferences, and helps satisfied guests post five-star reviews. It empowers your team to deliver more personalized service with less effort, increasing guest loyalty, retention, and online visibility.

Most tools only reach the person who made the reservation. Vocafy can connect with every guest privately, allowing managers to address feedback before it becomes public. Unlike third-party platforms, you own the guest profiles and data. This gives you control over the guest experience and your restaurant’s reputation.

Not necessarily. Vocafy’s virtual host sounds natural, friendly, and human-like. For transparency, it introduces itself as a virtual host, but most guests engage comfortably — often without realizing it's AI.

Guests can share details about their meal, service, and experience. Vocafy captures both structured data (e.g., satisfaction scores, dietary notes) and open-ended feedback to help you personalize service and improve operations.

Most calls take less than a minute. The virtual host listens more than it talks — making the interaction quick, respectful of your guest's time, and highly informative.

All feedback is added to the guest’s profile and shared with management via reports. Vocafy suggests a response, which you can approve and send by text from a unique number. Positive guests are invited to leave a public review.