Guest or restaurant initiated conversation (via QR code, text or voice) with virtual host, Hannah
Most calls take less than a minute, and are far more personal and empathetic than surveys
Available 24/7 – no staff needed
Captures feedback and preferences, recognition for returning guests
Manager receives daily customer call/experience report
Text thank you/critical issues responses recommended for every customer call, sent upon manager approval via dedicated manager number
Guest profiles available to manager and staff, used for pre-shift VIP briefings or available on demand via text
Each guest (not just the person who booked a reservation) signs in at table using restaurant branded placard with QR code
Waitstaff and manager are notified about guest with any personalization information and recommended greeting(s). Special requests can be offered by the restaurant
If the restaurant opts in, rewards in the form of chef’s bites, special off menu items, or modest guest discounts can be offered to guests for providing feedback after their experience at the restaurant.
Restaurant managers can easily change or manage the rewards via a conversation with the virtual host
Personal guest attention from servers and managers drives loyalty, increased tips, and more return visits at almost no additional cost
Vocafy can be independent or complement existing VIP/Loyalty programs
Managers can selectively offer targeted discounts or special programs to guests at off-peak times to drive restaurant profitability
The virtual host generates positive social media reviews by drafting a review using actual guest feedback and facilitating a post on Yelp, Google, and/or Open Table, for predominantly positive reviews (in compliance with social media guidelines).
Automatically create and update guest profiles through natural conversations
Include dietary restrictions, favorite dishes, special requests, and sentiment
Easy for managers and servers to be informed in real time to personalize service
Restaurant owns the guest data
No data entry required
Identify guests with positive experiences
Offer to draft personalized review text based on their own feedback
Provide direct links to Yelp, Google, and OpenTable for easy posting
Fully compliant with review site policies
Chefs and managers determine which customizations are supported or encouraged
Guests can discreetly learn about optional customizations and dietary accommodations via the virtual hostess
Personalized orders don’t disrupt kitchen flow or food costs
Empower servers with approved options and suggested alternatives
Track praise, concerns, and common guest comments
Highlight useful patterns by day, time, staff, and guest segments
See trends across multiple visits or tables
Use insights to coach staff and refine the menu
Prefers no onions
Birthday 3/12 / Likes table 5
lorem Ipsum is simply dummy
Send A thank you note
Offer a free drink
Offer a discount
And More
| Metric | as % of Customers |
|---|---|
| Want name remembered | 65% |
| Want favorite drink remembered | 50% |
| Would return if preferences catered | 95% |
| Expect to be recognized as individuals | 71% |
| Want personalized experiences | 66% |
| Loyalty lost for non-personalization | 62% |
| Willing to spend more for personalization | 61% |
Restaurants
Hotels and B&Bs
Landscapers and Home Services
Cleaning Services
Salons, Barbers, Stylists
Pet Groomers, Mobile Car Detailers
<20 Friends
<10 Calls/month
Unlimited Manager Follow-ups
Menu Plus
Guest Rewards
Positive Reviews
Manager/Server Assistance
Manager Reporting
<100 Friends
<50 Calls/month
Unlimited Manager Follow-ups
Menu Plus
Guest Rewards
Positive Reviews
Manager/Server Assistance
Manager Reporting
Free Table Cards
100+ Friends
50+ Calls/month
Unlimited Manager Follow-ups
Menu Plus
Guest Rewards
Positive Reviews
Manager/Server Assistance
Manager Reporting
Free Table Cards
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
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Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
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Vocafy is a voice and messaging service that enhances your restaurant’s guest experience. Using an AI-powered agent, Vocafy converses with guests, collects feedback, tracks preferences, and helps satisfied guests post five-star reviews. It empowers your team to deliver more personalized service with less effort, increasing guest loyalty, retention, and online visibility.
Most tools only reach the person who made the reservation. Vocafy can connect with every guest privately, allowing managers to address feedback before it becomes public. Unlike third-party platforms, you own the guest profiles and data. This gives you control over the guest experience and your restaurant’s reputation.
Not necessarily. Vocafy’s virtual host sounds natural, friendly, and human-like. For transparency, it introduces itself as a virtual host, but most guests engage comfortably — often without realizing it's AI.
Guests can share details about their meal, service, and experience. Vocafy captures both structured data (e.g., satisfaction scores, dietary notes) and open-ended feedback to help you personalize service and improve operations.
Most calls take less than a minute. The virtual host listens more than it talks — making the interaction quick, respectful of your guest's time, and highly informative.
All feedback is added to the guest’s profile and shared with management via reports. Vocafy suggests a response, which you can approve and send by text from a unique number. Positive guests are invited to leave a public review.
Yes. You can use Vocafy’s templates or fully customize the tone, questions, and flow to match your brand and goals.
All transcripts and visit insights are securely stored and available via daily and monthly reports, and staff can ask the virtual host for info by guest, table, menu item, or server.
You do. All data is securely stored, never shared or sold, and accessible only to authorized users. Vocafy may use anonymized data internally to improve its service but never for unrelated purposes.
Vocafy offers flexible monthly plans based on guest volume and features. You can get started with a free tier, and upgrade as you grow. Schedule a call for pricing details tailored to your restaurant.
Vocafy increases profitability through:
• More frequent return visits via personalization
• Smarter use of off-peak capacity with targeted promotions
• More five-star reviews to boost online visibility
• Feedback trends that help prioritize high-impact improvements
• Future capabilities for reservations, ordering, and mobile experiences
