Guest or restaurant initiated conversation (via QR code, text or voice) with virtual host, Hannah
Hannah can answer menu questions and provide menu insights and recommendations
Hannah captures feedback and preferences to recognize and serve returning guests
Conversations are quick (typically under a minute) and feel personal and empathetic - far better than surveys
Available 24/7 – no staff needed
Managers receive a daily digest of guest feedback, trends, and critical issues
Reports come with suggested responses (thank-you texts or follow-ups) that can be approved and sent instantly via the manager's dedicated number
Guest profiles available to manager and staff, used for pre-shift VIP briefings or available on demand via text
Every guest at the table, not just the person who made the reservation, can sign in to a Friends Program via a restaurant branded QR placard
Waitstaff and manager are notified about guests in the Friends Program with recommended greetings and personal preferences
If the restaurant opts in, rewards, such as chef’s bites, can be offered to guests for providing feedback after their experience at the restaurant
Restaurant managers can easily change or manage the rewards via a conversation with the virtual host
Personal guest attention from servers and managers builds loyalty, drives return visits, and increased tips, with minimal cost
Exclusive, off menu enhancements boost check size without adding kitchen complexity
Targeted offers during off-peak times improve seat utilization and restaurant profitability
Positive guest feedback is turned into authentic, compliant online reviews on Yelp, Google, and OpenTable — amplifying your reputation and visibility
Vocafy works as a stand-alone program or complements your existing VIP/loyalty systems
Automatically create and update guest profiles through natural conversations
Include dietary restrictions, favorite dishes, special requests, and sentiment
Easy for managers and servers to be informed in real time to personalize service
Restaurants own the guest data
No data entry required
Identify guests with positive experiences
Offer to draft personalized review text based on their own feedback
Provide direct links to Yelp, Google, and OpenTable for easy posting
Fully compliant with review site policies
Chefs and managers determine which customizations are supported or encouraged
Guests can discreetly learn about optional customizations and dietary accommodations via the virtual hostess
Personalized orders don’t disrupt kitchen flow or food costs
Empower servers with approved options and suggested alternatives
Track praise, concerns, and common guest comments
Highlight useful patterns by day, time, staff, and guest segments
See trends across multiple visits or tables
Use insights to coach staff and refine the menu
Prefers no onions
Birthday 3/12 / Likes table 5
lorem Ipsum is simply dummy
Send A thank you note
Offer a free drink
Offer a discount
And More
| Metric | as % of Customers |
|---|---|
| Want name remembered | 65% |
| Want favorite drink remembered | 50% |
| Would return if preferences catered | 95% |
| Expect to be recognized as individuals | 71% |
| Want personalized experiences | 66% |
| Loyalty lost for non-personalization | 62% |
| Willing to spend more for personalization | 61% |
Restaurants
Hotels and B&Bs
Landscapers and Home Services
Cleaning Services
Salons, Barbers, Stylists
Pet Groomers, Mobile Car Detailers
<20 Friends
<10 Calls/month
Unlimited Manager Follow-ups
Menu Plus
Friends Program
Server Assist
Review Amplification
Guest Experience Insights
<100 Friends
<50 Calls/month
Unlimited Manager Follow-ups
Menu Plus
Friends Program
Server Assist
Review Amplification
Capacity Utilization
Guest Experience Insights
Free Table Cards
100+ Friends
50+ Calls/month
Unlimited Manager Follow-ups
Menu Plus
Friends Program
Server Assist
Review Amplification
Capacity Utilization
Guest Experience Insights
Free Table Cards
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
We’ve always focused on great service, but during peak hours, it’s tough to catch every detail. With Vocafy, we finally get real feedback — no surveys, no pressure. Guests love the voice option, and we get insights that actually help us improve. It feels like having an extra set of ears on the floor.
Honestly, I wasn’t sure about AI at first. But Vocafy feels more personal than most of our feedback systems ever did. Our guests are happy to share their thoughts, and we use those notes to make small changes that matter. It’s made our service sharper without adding more to our plate.
Running three spots means I can’t be everywhere. The daily Vocafy reports give me a clear view of what’s working — and what’s not — across all locations. I don’t have to chase staff for updates, and the follow-up suggestions are spot on. It keeps us consistent and proactive.
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Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.
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Vocafy is an AI-powered Guest Engagement Platform that helps restaurants turn everyday guests into loyal friends. It collects real-time feedback, personalizes service, and enables a customizable Friends Program that increases guest visits, five-star reviews, and profitability — all without adding work to your team.
Unlike public review sites, Vocafy gives you private feedback from all guests, not just the reservation holder. You own the data, control the guest experience, and build personalized relationships that drive revenue, all without sharing guest info with third parties.
Not necessarily. Vocafy’s virtual host sounds natural, friendly, and human-like. For transparency, it introduces itself as a virtual host, but most guests engage comfortably — often without realizing it's AI.
Guests can share details about their meal, service, and experience. Vocafy captures both structured data (e.g., satisfaction scores, dietary notes) and open-ended feedback to help you personalize service and improve operations.
Most calls take less than a minute. The virtual host listens more than it talks — making the interaction quick, respectful of your guest's time, and highly informative.
All feedback is added to the guest’s profile and shared with management via reports. Vocafy suggests a response, which you can approve and send by text from a unique number. Positive guests are invited to leave a public review.
Yes. You can use Vocafy’s templates or fully customize the tone, questions, and flow to match your brand and goals.
All transcripts and visit insights are securely stored and available via daily and monthly reports, and staff can ask the virtual host for info by guest, table, menu item, or server.
You do. All data is securely stored, never shared or sold, and accessible only to authorized users. Vocafy may use anonymized data internally to improve its service but never for unrelated purposes.
Vocafy offers flexible monthly plans based on guest volume and features. You can get started with a free tier, and upgrade as you grow. Schedule a call for pricing details tailored to your restaurant.
Vocafy increases profitability through:
• More frequent return visits via personalization
• Smarter use of off-peak capacity with targeted promotions
• More five-star reviews to boost online visibility
• Feedback trends that help prioritize high-impact improvements
• Future capabilities for reservations, ordering, and mobile experiences
